Assessing Corporate Culture - Southwest Airlines

Formal Statements about the Organization The Mission of souwest Airlines is commitment to the highest quality of client Service delivered with a sense of warmth, friendliness, various(prenominal) pride, and Company Spirit. ( southwest, 2005). southwestern Airlines mission disputation (attached) is unique beca utilisation the mastery focuses on the employees as the primary client. Without the employees, the entire mission statement falls apart. Southwests school of thought of Happy employees make halcyon customers (Southwest, 2005) is one of the primary reasons for the airlines success. If the employees atomic number 18 happy, their attitudes go on reflect how they feel. This reflection of happiness can be seen by the customers. It gives them a feeling of comfort and puts their minds at ease. We will not tolerate bad treatment of our people. (Taylor, 2005) is a actually tidy determines statement. This statement lets the employees kat once how valuable they ar to th e company. It also lets the customers know who is in charge and deters customers from overstepping their boundaries. Southwest, A symbolic representation of freedom is Southwest Airlines vision statement. (Southwest, 2005). Southwest has substantial is last by giving its employees the freedom to be well-fixed and peach their minds. The company delivers its vision of freedom to its customers with advertisements that suggest the customer is now free to move about the country.

Physical schoolplace or Work Environment Southwest Airlines has been successful because management realizes the value of its employees, and provides an avenue for them to let their! ideas cabbage to the top. The physical workplace for Southwest Airlines employees varies from the cockpit to the boardroom and everything in between. In the sports stadium of customer do Southwest Airlines has stepped outside of the box by allowing employees to wear non-traditional clothing, and use a non-scripted approach to communicating with customers. Southwest is the only... If you want to gain a full essay, order it on our website: OrderCustomPaper.com

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