November 16, 2009 - November 22, 2009
Prepared for
CHURCHS Nazar Syed
FALCON HOLDINGS AND MIDWEST HOSPITALITY
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Tuesday, Nov 24, 2009 03:14 AM EST
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Weekly key out Table of Contents
Customer Loyalty PCAASH psychoanalysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(Brand - Total System)
dent 1
Customer Loyalty PCAASH Location Analysis . . . . . . . . . . . . . . . . . . . . . . . .
(Brand - Total System)
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Tuesday, Nov 24, 2009 03:14 AM EST
Confidential & Proprietary © ServiceCheck Inc.
CHURCHS Survey PCAASH Analysis Reported 11/16/2009 - 11/22/2009
Falcon - Region 5
*Click on any blue school text to drill-down for more details.
Product
Product % Category bulls eye % Product insight and flavor of the food % Product Temperature of the food
Cleanliness
interior Cleanliness % Category Score % Cleanliness Restaurants exterior
Availability
% Availability Items ordered,condiments, napkins & utensils
Accuracy
% Accuracy Order & condiments you expected
Speed
% Speed of service in placing and receiving your order
Hospitality
% Hospitality Friendliness, courtesy, appearance of employees
% boilersuit level of satisfaction
Overall Rating
% Overall level of satisfaction (8 & 9s) % Recommend to family & friends % Likelihood To Return
Complete Surveys Com plet ed Surv eys
% Score
Territory Territory
% Cleanliness Restaurants
Toledo 16 Dayton 30 Detroit 10 Akron 35 capital of Ohio 38 Detroit 15 Question & Category %
87.6 87.5 87.9 82.7 79.6 77.4
84.4
88.5 87.8 87.0 85.0 79.2 84.9
85.6
88.0 87.7 87.5 83.8 79.4 81.2
85.0
87.6 86.8 85.5 82.0 77.8 72.6
82.6
92.7 90.3 83.7 80.7 76.0 72.2
82.7
90.2 88.5 84.6 81.4 76.9 72.4
82.7
94.9 88.2 86.9 81.7 78.9 72.2
84.2
92.3 85.1 83.5 89.2 82.1 74.2
84.3
88.0 86.8 84.5 83.7 77.1 74.2
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